Returns & Refunds Policy

Returns & Refunds Policy

1. Product Descriptions and Quality

We strive for the highest level of accuracy; however, please note the following conditions regarding our products:

• Visual Representation: Images are for illustrative purposes. Actual colors may vary slightly due to studio lighting or screen calibration. We work hard to ensure screen colors are as true-to-life as possible.
• Measurement Variations: Minor variances (within 1cm for blouse width) are industry standard and are not considered defects.
• Sizing Responsibility: Customers are responsible for ensuring their sizing measurements are accurate before purchase.

2. Defective or Damaged Items

If you believe you have received a defective item, please contact us at orders@betterthanblouses.com within 7 days of receiving your parcel.

• Submission: Please include your Order Number and a clear photograph of the defect.
• Returns: Postage will be reimbursed for all items acknowledged to be defective.
• Condition: Returned items must be unworn, unwashed, unaltered, and have all tags intact.
• Resolution: We will provide a replacement piece. If the item is out of stock, a store credit or refund will be issued.

3. Incorrect Items Received

In the event that you receive an item different from your order:

• Notification: Email orders@betterthanblouses.com with your order number and a photo of the incorrect item.
• Return Process: We will provide instructions for the return, and your postage costs will be reimbursed.
• Condition: Items must be returned in their original state: unworn, unwashed, unaltered, and with tags intact.
• Resolution: If the correct item is unavailable, a store credit or refund will be issued.

4. Order Cancellation

We understand that plans change. Please review our cancellation terms below:

• How to Cancel: Email us immediately at orders@betterthanblouses.com.
• Refund Method: Please note that we do not offer cash refunds for cancellations.
• Store Credit: Upon successful cancellation, you will be issued store credit via a unique coupon code sent to your email. This code can be used for any future purchase on our site.
• Processing: Orders cannot be cancelled once they have been dispatched.

5. Bounced Parcels

If a parcel is returned to us by the courier, we will notify you via email.

• Redelivery Fees: You will be responsible for any additional postage costs for a second delivery attempt.
• Repeated Failure: We reserve the right to terminate the order if delivery fails repeatedly due to customer unavailability or incorrect address details.